Privacy Policy

1. Introduction

C J Hind Property ("we", "our", or "us") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website or services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For the purposes of data protection law, C J Hind Property is the data controller.

2. Information We Collect

We may collect and process the following personal data:

Information you provide to us:

• Contact information: Name, email address, phone number, and postal address
• Enquiry details: Information about your property and the services you're interested in
• Communication records: Records of correspondence between us

Information collected automatically:

• Technical data: IP address, browser type and version, time zone setting, operating system
• Usage data: Information about how you use our website
• Cookie data: See our cookie policy below

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotes
• To provide our services to you
• To communicate with you about your project
• To send you relevant information about our services (with your consent)
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given us explicit consent to process your data
• Contract: Where processing is necessary to perform a contract with you or take steps before entering into a contract
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these don't override your rights
• Legal obligation: Where we need to comply with a legal requirement

5. Data Sharing

We may share your personal data with:

• Service providers: Third parties who provide services on our behalf (e.g., IT support, email hosting)
• Professional advisers: Lawyers, accountants, and insurers where necessary
• Regulatory bodies: Where required by law or to protect our legal rights

We do not sell your personal data to third parties. Any third parties we share data with are required to protect your data in accordance with applicable law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. This includes satisfying any legal, accounting, or reporting requirements.

For enquiries that don't result in work being carried out, we typically retain your data for up to 2 years. For completed projects, we retain relevant records for up to 6 years for legal and insurance purposes.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another party
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

8. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure (HTTPS) website connection
• Regular security assessments
• Staff training on data protection
• Access controls limiting who can access your data

9. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our website

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

• Email: conor@cjhindproperty.co.uk
• Phone: 07425 895 218

13. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: www.ico.org.uk
• Phone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO, so please contact us first.